Effective Date: October 9, 2026
Welcome to the official shipping policy of Gürteltier Handyzubehör GmbH, the operator of our e-commerce platform www.gurteltier.com. This policy applies to all orders of premium phone cases, practical Type-C accessories, and other daily mobile essentials purchased through our online store, and is designed to deliver full transparency, reliability, and predictability for all our 120,000+ happy customers worldwide. Our core shipping operations are rooted in the value we embed in every product we craft: we aim to get your durable, stylish mobile gear to you safely, quickly, and with full clarity on every step of the delivery journey, so you can focus on enjoying the seamless, convenient daily tech life our products are built to support. All terms in this policy comply with EU cross-border consumer delivery regulations and German local logistics guidelines, to ensure your order shipping experience meets strict, consistent quality standards.
1. Order Processing Timeline
Every order placed on www.gurteltier.com goes through a standardized, carefully verified processing workflow before it leaves our warehouse located at Kleine Friedensstraße 24, 15328 Küstriner Vorland, Germany. For all orders confirmed and paid for before 16:00 CET on a regular business day (Monday to Friday, excluding German national public holidays), we will complete order validation, product quality check, packaging, and dispatch within 2 business days. For orders submitted after 16:00 CET, on weekends, or on public holidays, processing will begin on the next available working day.
During processing, our team will double check that every item in your order matches the exact specifications you selected at checkout — from the exact color and edge design of your phone case to the wattage and cable length of your Type-C accessory — to ensure no incorrect or defective items are shipped out to our customers. You will receive an automated confirmation email with your official order number immediately after your payment goes through, followed by a separate “order dispatched” notification once your parcel leaves our facility.
2. Available Shipping Options and Delivery Windows
We offer tiered shipping services tailored to customers in different regions, to suit diverse delivery speed preferences and budget needs:
- Domestic Germany Standard Shipping: This free-of-charge service is available for all orders over €15 shipped to any address within Germany. The estimated delivery window is 3 to 5 business days from the date of dispatch. For orders under €15 going to a German domestic address, a flat shipping fee of €2.99 applies.
- Domestic Germany Express Shipping: For customers who need their mobile accessories urgently, our express service guarantees delivery within 1 to 2 business days after dispatch, for a flat fee of €7.99. All express parcels get priority processing at our warehouse and dedicated fast-track handling with our courier partners.
- EU Economic Shipping: This low-cost cross-border service covers all 27 EU member states, for a flat fee of €4.99, with free shipping automatically applied to all orders over €40. The estimated delivery time ranges from 7 to 12 business days after dispatch, depending on the specific destination country’s local customs and logistics speed.
- EU Priority Shipping: Customers across the EU can select our priority cross-border service for a flat fee of €11.99, which cuts the estimated delivery time to 3 to 6 business days, with full real-time tracking available at every stage of the cross-border journey.
- Global Rest of World Shipping: For customers outside the EU, we offer tracked international shipping for regions with established delivery partnerships, with shipping fees calculated dynamically at checkout based on your destination and total order weight. The standard estimated delivery window for non-EU international orders is 10 to 20 business days after dispatch.
We want to remind all customers that the estimated delivery times we list are reference values calculated based on historical logistics data for each region. Actual delivery times may occasionally shift slightly due to uncontrollable factors such as extreme weather events, temporary local courier operational delays, or unexpected customs inspection arrangements for international parcels.
3. Order Tracking and Parcel Management
Once your order is dispatched from our warehouse, we will send a full active tracking link to the email address you provided at checkout. You can click this link to view real-time updates on your parcel’s location, current delivery status, and estimated arrival time at any time. For all domestic German, EU, and eligible international orders, every parcel handed over to our courier partners comes with full end-to-end tracking, with no untracked parcel options available on www.gurteltier.com to eliminate the risk of lost orders.
If you notice the tracking status stops updating for more than 5 consecutive business days, or you find the listed delivery address on the dispatch notification does not match your intended shipping location, please contact our customer support team immediately via fernld@gurteltier.com or call us at +49 33479 239, and our team will open an immediate investigation with the courier provider to resolve the issue as fast as possible. You can also modify your shipping address free of charge at any point before your order is marked as dispatched; address modification requests submitted after dispatch will not be accepted, as the parcel will already be in the courier’s delivery network.
4. Shipping Fees, Free Shipping Rules, and Customs Notes
All shipping fees are clearly displayed to you at the final step of the checkout process, before you confirm your payment, with zero hidden surcharges added to your order after purchase. Our free shipping thresholds are calculated based on the total pre-tax value of the products in your cart before shipping fees are applied: once your cart total meets the corresponding minimum order value for your shipping region, the relevant free shipping discount will be automatically applied to your order.
For all orders shipped to destinations within the European Union, all import duties, value-added taxes, and customs clearance fees are already included in the product price and displayed shipping fees, so you will never face unexpected additional charges when your parcel arrives. For international orders shipped to non-EU destinations, any applicable local import duties, customs fees, or value-added taxes that apply in your country of residence are the sole responsibility of the customer, and we recommend you check your local region’s relevant import policies before placing your order to avoid unexpected costs. We will not process returns or refund requests that are submitted solely because the customer is not aware of local non-EU import charge rules.
5. Lost, Damaged or Failed Deliveries
In the very rare case that your parcel is confirmed as lost by our courier partner after our full investigation, we will offer you two optional solutions: we can send you a full identical replacement of all items in your original order at no extra shipping cost, or process a full 100% refund of your total order payment, per your preference. For items that arrive with obvious external damage caused by rough handling during transit, please take clear photos of the outer shipping box and the damaged product itself within 48 hours of signing for the parcel, and send these materials to our support team. We will work with the courier to process a damage claim, and arrange a free replacement or full resolution for you as soon as the verification process is completed.
If multiple failed delivery attempts are made by the courier due to you being unavailable at the shipping address, and the parcel is sent back to our warehouse, you can choose to have the parcel re-shipped to you by covering the new return-to-sender and re-dispatch shipping fee, or request a refund of the product value minus the original outbound shipping cost that was already incurred for the first delivery.
If you have any questions about any part of this shipping policy, feel free to reach out to our team at any time via fernld@gurteltier.com or phone +49 33479 239, and we will reply to your inquiry within 24 hours on all working days.