‌Effective Date: October 9, 2026‌

1. Introduction to Our Platform

Welcome to the official e-commerce website of Gürteltier Handyzubehör GmbH, accessible at www.gurteltier.com. These Terms of Service constitute a legally binding agreement between you, the website visitor, registered user, or purchasing customer, and Gürteltier Handyzubehör GmbH, governing all access to and use of our platform, as well as all transactions completed for the products we offer. Our brand specializes in crafting premium, style-forward phone cases and practical, high-quality Type-C accessories built to seamlessly integrate into your daily device life, backed by a 97.6% client happy rating that reflects the satisfaction of our over 120,000 happy customers across the globe, and a catalog of more than 230 carefully selected mobile essential products.

By browsing our website, creating a user account, submitting an order, or interacting with any features hosted on www.gurteltier.com, you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction of residence), that you have the full legal capacity to enter into this binding agreement, and that you have read, understood, and agree to abide by every term and condition outlined in this document. If you do not agree with any provision of these Terms of Service, you are not permitted to access, use, or make any purchases through our platform.

These terms are drafted in full alignment with all applicable German commercial laws, EU consumer protection regulations including the Consumer Rights Directive, and cross-border e-commerce compliance requirements to ensure fairness, transparency, and legal certainty for both our brand and every user that interacts with our online store.

2. Business Entity and Official Contact Details

For all legal, contractual, and communication purposes, the service provider operating the www.gurteltier.com platform is Gürteltier Handyzubehör GmbH, with a registered physical office located at Kleine Friedensstraße 24, 15328 Küstriner Vorland, Germany. You may reach our authorized support team via email at fernld@gurteltier.com, or via phone at +49 33479 239 during our regular operating hours of 09:00 to 17:00 CET, Monday through Friday, excluding recognized German national public holidays. All formal legal notices, official dispute communications, and verified user service requests sent to the above contact channels will be reviewed and acknowledged by our team within 14 working days of receipt, in full compliance with applicable regulatory response timelines.

3. User Account Registration and Eligibility

Certain core features of our e-commerce platform, including saving your preferred product favorites, storing pre-filled checkout information, tracking full order history, and accessing exclusive member-only promotions, require you to register for a free user account on www.gurteltier.com. When creating your account, you agree to provide accurate, complete, and up-to-date personal information, including your full legal name, valid email address, accurate contact phone number, and correct billing and shipping addresses. You are fully responsible for updating your account details promptly if any of this information changes over time, to avoid disruptions to future order processing and delivery.

You accept full, exclusive responsibility for safeguarding the login credentials (username and password) associated with your user account. You will immediately notify our support team if you detect any unauthorized access to your account, any credential breach, or any unapproved activity completed under your account profile. Gürteltier Handyzubehör GmbH will not be held liable for any financial loss, unauthorized order submission, or data exposure that arises from your failure to maintain the confidentiality of your account login details. We reserve the right to suspend, temporarily restrict, or permanently terminate any user account at our sole discretion if we detect false registration information, repeated suspicious activity, or any use of the account that violates the provisions laid out in these Terms of Service.

4. Product Information, Pricing, and Availability

All product listings published on www.gurteltier.com showcase our full catalog of phone cases, Type-C accessories, and other mobile essentials, with each listing including detailed product specifications, high-resolution product imagery, compatibility notes for supported device models, and clearly listed retail prices. While we make every reasonable effort to ensure all product information is 100% accurate, occasional minor typos, unintentional specification errors, or unexpected inventory status updates may appear on our platform from time to time. We reserve the right to correct any pricing errors, update product descriptions, or adjust availability information at any point without prior notice, even after you have submitted a paid order.

All product prices displayed on our website are listed in Euro, and are inclusive of the standard German value-added tax rate applicable to consumer electronic accessories, unless explicitly marked otherwise for cross-border international shipments outside of the European Union. The total final price for your order, including all product costs, calculated shipping fees, any applicable customs duties for non-EU destinations, and any relevant promotional discount adjustments, will be clearly presented to you on the final checkout confirmation page before you are required to submit your payment to confirm the order.

We cannot guarantee that every 230+ product in our catalog will be in stock at all times. If an item you order is unexpectedly out of stock after your payment is processed, our support team will contact you within 3 working days to offer you three clear options: wait for the restock of the exact product you ordered, select an alternate equivalent product of equal or higher value as a replacement, or receive a full 100% refund for the out-of-stock item, with no additional fees or penalties applied.

5. Order Submission, Payment, and Contract Formation

When you click the final “confirm order and pay” button at the end of our checkout flow, you are submitting a formal, legally binding purchase offer to Gürteltier Handyzubehör GmbH for the items you have added to your cart. This offer remains valid for 7 calendar days from the moment you submit your order. Our formal acceptance of your purchase contract only takes effect when our team confirms your payment has been successfully verified, your order has passed our standard fraud and validation checks, and we send you the official “order confirmed” notification email that confirms we are processing your order for dispatch. We reserve the right to decline to process any submitted order for legitimate reasons including, but not limited to, confirmed stock shortages, identified fraudulent payment risk, previous unresolved disputes between you and our brand, or if we detect that the shipping address you provided falls within a region we do not currently support for delivery.

All payments processed through our platform are handled via our PCI DSS fully compliant third-party payment service providers. You confirm that you hold full legal authorization to use the selected payment method (including credit card, debit card, digital wallet, or bank transfer) to cover the total cost of your order. All payment details you submit during checkout are encrypted in full during transmission, and we never store full unredacted sensitive payment information on our on-site servers to eliminate the risk of payment data exposure. If your payment is incorrectly duplicated, or you are billed an amount different from the final confirmed order total, contact our support team immediately and we will launch a full investigation and process any eligible correction or refund within 14 working days.

6. User Conduct Rules for Platform Usage

You agree that while accessing and using www.gurteltier.com, you will not engage in any activity that harms our platform, our business operations, the experience of other users, or violates applicable laws. Prohibited activities include, but are not limited to:

• Using any automated tool, bot, crawler, or scraped script to access, copy, or extract large volumes of data from our website without our explicit written prior permission, for any purpose including price scraping, inventory data harvesting, or unauthorized competitive research.
• Submitting false, defamatory, offensive, or harmful user reviews, messages, or content that targets our brand, our team members, or our other customers.
• Creating multiple fake user accounts to exploit promotional offers, abuse discount codes, or repeatedly submit fraudulent orders and refund requests.
• Attempting to bypass any website access restrictions, penetrate our platform security systems, inject malicious code, or expose the personal data of other registered users.
• Using our brand assets, logos, product imagery, or platform content for commercial resale, redistribution, or counterfeit product production without our formal written authorization.
• Using our website for any activity that violates local, national, or EU level applicable laws, regulations, or public order rules.

If we detect that you are engaged in any of the above prohibited activities, we reserve the right to immediately restrict your access to our website, permanently terminate your user account, cancel all pending unshipped orders associated with your account, and reserve the right to pursue legal remedies if your actions cause measurable financial or reputational harm to Gürteltier Handyzubehör GmbH.

7. Intellectual Property Rights

All content hosted on www.gurteltier.com, including all website page designs, original text copy, product imagery, brand logos, graphic assets, video demonstrations, website source code, product design patents, and all other creative content, is the exclusive intellectual property of Gürteltier Handyzubehör GmbH. This content is protected by German copyright law, EU intellectual property regulations, and international copyright treaty provisions. You are not permitted to copy, reproduce, modify, distribute, republish, or commercially exploit any of our platform’s intellectual property assets for any purpose without first obtaining our explicit, signed written consent.

You may not frame our website content on any third-party external platform, or embed our product imagery, video, or promotional copy on other e-commerce stores, social media channels, or resale platforms without our prior formal approval. Any unauthorized use of our intellectual property assets will be treated as a clear infringement of our rights, and we will take all necessary legal steps to enforce our intellectual property protections, including issuing formal takedown notices and pursuing compensation for any damages caused by the unapproved usage.

8. Return, Refund and Shipping Terms Reference

All purchases completed through our platform are governed by our separately published Shipping Policy and Refund and Returns Policy, which are fully integrated into these Terms of Service by reference. You confirm that you have reviewed and agree that all order fulfillment timelines, shipping fee structures, eligible return criteria, and our core rule that no standalone no-return-only refunds will be processed under standard circumstances are fully enforceable under this agreement. We will not process any refund requests that do not fully comply with all eligibility rules outlined in our official Refund and Returns Policy, and all shipping related claims will be processed strictly in alignment with the terms listed in our public Shipping Policy.

It is your sole responsibility to review both of these supplementary policy documents before submitting your order, to ensure you fully understand your rights and obligations for post-purchase processes, and to avoid any unintended misunderstandings after you complete your transaction.

9. Platform Modifications and Service Availability

We work continuously to update, optimize, and upgrade the functionality of www.gurteltier.com to deliver a better user experience for our growing customer base. As such, we reserve the right to modify, suspend, or temporarily take offline any feature or section of our platform for scheduled maintenance, security upgrades, or new feature deployment, without issuing advance public notice to all users. We will make all reasonable efforts to schedule non-urgent maintenance during off-peak traffic hours to minimize disruption for shoppers browsing our store. We do not guarantee that our website will be 100% accessible at all times without interruption, and we will not be held liable for any temporary service downtime that prevents you from accessing the platform or completing a purchase during the unavailability window.

We also reserve the right to update and revise these Terms of Service at any time to reflect changes to our business operations, new legal regulatory requirements, or new platform feature launches. When we make material changes to this document, we will update the effective date listed at the top of these terms, publish a clear prominent notification on the homepage of our website, and send a notice to all registered user email addresses. The revised terms will take effect 14 calendar days after the public update notification is posted, and your continued access and usage of our platform after this effective date will constitute your formal agreement to the updated revised terms.

10. Limitation of Liability

To the fullest extent permitted by applicable German and EU consumer protection law, Gürteltier Handyzubehör GmbH will not be held liable for any indirect, incidental, consequential, or special damages that arise from your use of our website, your purchase of our products, or your interaction with our platform, including but not limited to lost profits, lost data, business interruption, or device damage that occurs due to improper use of our purchased products outside of their intended design specifications. In no scenario will the total aggregate maximum liability of Gürteltier Handyzubehör GmbH for any claim arising out of your order exceed the total amount you paid for the specific product or order that is the subject of the claim.

This limitation of liability does not apply to cases of gross negligence, intentional misconduct on the part of our brand, or scenarios where liability cannot be legally excluded under mandatory consumer protection laws that apply to your transaction.

11. Dispute Resolution and Governing Law

These Terms of Service, and every individual purchase contract completed between you and Gürteltier Handyzubehör GmbH through our platform, are governed exclusively by the substantive laws of the Federal Republic of Germany, with exclusion of its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods. For any disputes arising out of these terms or your purchase on our store, we will first attempt to resolve the issue amicably through direct, good faith communication between you and our customer support team, to reach a mutually acceptable solution within 30 days of you submitting your formal complaint.

If a mutually agreeable resolution cannot be reached through direct negotiation, any legal proceedings related to the dispute will fall under the exclusive jurisdiction of the competent courts located in Frankfurt (Oder), the judicial district covering our registered office at Kleine Friedensstraße 24, 15328 Küstriner Vorland, Germany. For consumers residing within the European Union, this clause does not remove any mandatory consumer dispute resolution rights that you are legally entitled to exercise under your local national consumer protection regulations.

12. Final Provisions

If any single provision outlined in these Terms of Service is found to be invalid, unenforceable, or non-binding by a competent judicial authority, the remaining full provisions of this agreement will remain in full legal force and effect, and will not be impacted by the invalidated clause. Our decision to not enforce any specific provision of these terms at any point does not constitute a formal waiver of that right, and does not prevent us from enforcing that provision at a later date.

If you have any questions, concerns, or clarifications regarding any part of these Terms of Service, you may contact our authorized team at any time via email at fernld@gurteltier.com, or call our office line at +49 33479 239. Our team will respond to your inquiry within 24 working hours on all standard business days, to provide you with clear, detailed answers to all of your questions related to our terms of service.